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ENA Offers Toolkit to Help EDs Counter Violence Against Nurses

Wednesday February 16, 2011
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The Emergency Nurses Association released a toolkit Wednesday to deal with the pervasive problem of violence against ED nurses.

A study by the ENA had found that more than half of emergency nurses reported experiencing some form of verbal or physical abuse by patients or patients’ friends and relatives within the previous seven days. In three out of four cases, according to the survey, hospitals did not respond to nurses’ reports of violence.

The ENA Workplace Violence Toolkit, released at the association’s Leadership Conference in Portland, Ore., is an online resource for developing and implementing a comprehensive plan to manage violent behaviors in the ED and protect staff and patients.

“Research has shown that hospitals that have policies and plans for addressing workplace violence have lower rates of violence than hospitals that don’t,” said ENA President AnnMarie Papa, RN, DNP, CEN, NE-BC, FAEN. “Hospitals with policies are far safer for the healthcare professionals working in them and for the patients the care for.”

According to the ENA, the toolkit can help ED managers and team leaders understand the issue of ED workplace violence, evaluate their ED’s current status, describe their goals for preventing violence, design an action plan, and evaluate that plan and determine additional steps.

The resources offered in the toolkit include assessment tools, research articles and summaries, sample policies and procedures, staff education materials, sample correspondence for communicating with hospital management and staff, sample policies and procedures, project plans complete with worksheets and outcomes, and sample occurrence reports and data collection tools.

“We have a responsibility to our colleagues and our patients to make our hospitals — and our emergency departments — as safe as possible,” Papa said. “I strongly urge all emergency department managers and hospital administrators to download and use this invaluable, important and free resource.”

To download the toolkit, visit http://www.ena.org/IENR/ViolenceToolKit/Documents/toolkitpg1.htm.

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