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Hudson Valley Hospital Center wins Press Ganey award

Monday January 13, 2014
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Hudson Valley Hospital Center, Cortlandt Manor, N.Y., was presented with the Guardian of Excellence Award by Press Ganey Associates Inc. at the organization’s 2013 national conference in November in Orlando, Fla.

The award recognizes top-performing facilities that consistently achieve at or above the 95th percentile rating from patients. Hudson Valley Hospital Center was recognized in particular for achieving this level of excellence in patient satisfaction with its ambulatory and surgical services.

Susan Krzykowski, RN, the hospital’s clinical nurse manager of ambulatory surgery, said maintaining a 95% rating each month is a delicate balancing act that involves strict attention to detail and communication and coordination among the different hospital departments that serve the surgery center.

“It’s a huge honor that validates how hard the medical and employee staff works as a team,” Krzykowski said in a news release. “We are all very excited.”

Kathy Webster, RN, MSN, CNAA, vice president of patient services, and Debbie Neuendorf, vice president of administration, accepted the award on behalf of the hospital at the conference and presented background on what led to the hospital’s achievement.

“This speaks volumes about the quality of care provided by our medical and employee staff,” Hudson Valley Hospital Center President John Federspiel said in the release. Fewer than 5% of all Press Ganey members reach the Guardian of Excellence threshold and consistently maintain it for the one-year reporting period.


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