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Crozer-Keystone honors first recipient of DAISY Award

Tuesday February 18, 2014
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Crozer-Keystone Health System in Chester, Pa., introduced the DAISY Award in 2013, and Peggy Buckson, RN, BSN, the nurse case manager for the Crozer-Keystone Center for Family Health, was honored by her colleagues in October as Crozer-Keystone’s first DAISY Award recipient.

“It is an honor to be recognized in this way by my peers,” Buckson said in a news release. “It is a reminder that what I do every day is important, and it makes me feel proud to be part of such a wonderful group of people.”

Buckson is part of the multidisciplinary team at the Center for Family Health, which manages the care of patients who are at a high risk for frequent ED treatment and hospitalization, including those with diabetes, heart failure and asthma. In her role as nurse case manager, she provides education and coordinates care, outreach and transitions between inpatient and outpatient care for these persons.

“We are proud to be among the hospitals participating in the DAISY Award program,” CNO Robert Haffey, RN, MSN, MBA, said in the release. “Nurses are heroes every day. Given the many challenges in the global healt-care environment, the DAISY Award could not be launched at a better time. It’s important that our nurses know their work is highly valued, and the DAISY Foundation provides a way for us to do that.”

The Crozer-Keystone nursing staff was enthusiastic about introducing the DAISY Award in the health system, Zanet Lester, RN, BSN, MSHA, director of Crozer-Keystone’s Center for Nursing Excellence, said in the release. In 2011, the health system explored the idea with Crozer-Keystone’s Magnet Ambassadors. The Patient and Professional Caregiver Experience of Care Council, took up the charge to implement the program in 2013 and created a DAISY sub-committee.

“I thought it was a great idea to honor the superhuman work that nurses do at the bedside every day — not only the lifesaving events, but also the thoughtful little things that nurses do every day to make a difference in a patient’s life,” Melody Massi, RN-BC, a nurse in the ED at Delaware County Memorial Hospital in Drexel Hill, Pa., who helped to lay the groundwork for the DAISY Award at Crozer-Keystone, said in the release.

“Our nurses don’t do what they do because they seek accolades, but they deeply appreciate someone who notices when they go above and beyond the fundamental expectations of patient and family care,” Lester said in the release. “It is important to recognize and celebrate our exceptional nurses — they are an inspiration to all of us.”


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