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Nazareth's endoscopy department honored for patient satisfaction achievements

Tuesday April 1, 2014
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The endoscopy department at Nazareth Hospital in Philadelphia was recently recognized by the hospitalís senior leadership team for achieving the Gold ó Highest Patient Satisfaction Score and Silver ó Most Improved Patient Satisfaction Award for the third quarter from CHE/Trinity Health. CHE/Trinity Health is the parent company of Mercy Health System, which operates Nazareth Hospital.

Patient Satisfaction Scores measure how hospital staff are performing in key areas, including responsiveness, communication, pain management, and room quietness and cleanliness.

Nazareth Hospitalís Endoscopy Department Patient Satisfaction average for the third quarter was 90.2, much above the National Research Corporation Average of 85.7 and state average of 83.2.

ďI am extremely proud of all the work Nazareth Hospital colleagues and physicians have done to improve and maintain patient satisfaction scores,Ē Michael F. Beshel, RN, MBA, MHA, BSN, NE-BC, vice president of patient care services and CNO, said in a news release.